Five Ways to Enhance the Effectiveness of HR Design

This fall marks my ninth academic year at UW–Madison. During my time here I’ve experienced our human resources system in many ways—as a new mother seeking a maternity leave (twice), as a temporarily disabled employee in need of a leave, as a frustrated faculty member seeking a raise, and multiple times as the director of a large research project trying to hire and retain qualified classified and academic staff. I know firsthand that the system needs to change in order to realize our campus goals of equity, efficiency, and effectiveness.

That is why I have taken seriously the HR Design team’s request for input from shared governance units, spending significant time studying the plan, and commenting on it in multiple venues. I think further adjustments to the current plan are required, because my own knowledge of higher education reform efforts and the scholarly literature on work and organizations suggests that as currently formulated it will have significant unintended consequences, eroding some of what we value most about our university. Therefore, I am providing five recommendations for revising the plan so that UW–Madison’s approach to the management of human resources continues to reflect an ethos that prioritizes egalitarianism over ego, and recognizes that our greatest resource is our communal passion for and commitment to our work, rather than the competitive yet aimless striving for prestige that has overcome many of our peer institutions.

Recommendation 1:Expand the plan’s current living wage provisions to include workers at businesses receiving university contracts of $5,000 or more and student hourly employees.

The current plan calls for the implementation of a living wage policy that omits two groups: student hourly workers and contracted employees. Including contracted employees would bring the policy in line with the City of Madison’s living wage provisions. Their exclusion creates an incentive for the university to outsource more functions, which may increase efficiency but will also erode job security. In addition, providing a living wage to contractors and students helps ensure at least a modicum of equity among all people working in our community.

           

Recommendation 2: Revise the compensation philosophy guiding the plan to make internal equity and collective performance the primary, rather than secondary, compensation drivers.

The current plan repeatedly emphasizes enhancing “individual potential, opportunity, and achievement,” which, while important, overlooks the critical role played by teamwork in providing high-quality learning experiences and producing innovative research. The 21^st century research university increasingly requires collaboration across disciplines and units, creating work environments where people trained in different disciplines (and who are thus part of different labor markets) work alongside each other. The plan briefly acknowledges this, but the compensation strategies it outlines focus first on the role of market competitiveness (noting that it will be a factor in establishing compensation) and only secondly (and far less frequently) on internal equity. The roles of these factors should be reversed in each section. After all, the compensation work team (which, as an aside, did not include any non-administrator faculty members) recommended that market value be considered in setting wages but said nothing about de-valuing or de-emphasizing equity (although it appears the committee did not consider alternative, equity-focused models of compensation at all). It is reasonable that the committee wanted to add market-based pay to the mix of compensation drivers. However, the extent to which this driver should be emphasized, and how to assess cross-departmental collaborations taking into account diverse disciplinary “markets,” are very complex questions deserving a more careful work.

Recommendation 3: Require mandatory training for all managers tasked with setting employee compensation and/or benefits.

Given the highly decentralized nature of the plan, managers will almost always be faculty members, and yet most would acknowledge that they are not trained for or comfortable with performing human resources functions. The compensation work group noted this among its concerns, stating, “Another concern is that not all faculty and staff supervisors will assume responsibility to fairly, objectively and consistently implement formal performance evaluation processes.” This is too important a role to be left to the untrained, but the efficacy of this plan relies exclusively on their responsible participation in the training. It is especially important to give managers guidance about how to conduct and utilize market analyses in departments and units where scholars from different disciplines work side by side (thus creating much potential for internal inequity), and also to train them in assessing the comparable worth of similar yet unequal tasks. The current plan notes that a lack of training for managers was named as a problem in the listening sessions and mentions the training of hiring managers, but says nothing about rigorously training those who set compensation.

Recommendation 4: Alter the recommendation in the plan associated with shared governance to focus on joint decision making rather than advice and input.

The recommendations on shared governance, particularly with respect to development of the compensation pay plan and changes in benefits (leave, insurances, etc.) stress that the shared governance institutions, specifically that of the newly created University Staff, provide advice and input to the administration afterthe plan is developed. This is not indicative of a collaborative or shared governance model. While at many institutions shared governance merely requires the involvement of faculty, staff, and students as listeners and occasional speakers, this is not the historic practice at Madison and shared decision-making responsibilities should not be eroded through changes to language in specific plans like these.

Recommendation 5: Require mandatory performance reporting and accountability metrics for the new HR System.

At minimum, the plan should explain which reports should be produced and what consequences will be associated with performance. For example, public annual reports should assess changes in internal equity (between faculty and staff, among groups with regard to gender and race), faculty and staff turnover, and the absolute and relative number of positions that are university employees versus contractors. These reports should be presented to both the Faculty Senate and the Academic Staff Assembly (and the shared governance body of the University Staff), and the senior leadership council should describe what responses to the plan will take place should inequity, turnover, outsourcing, or other negative unintended consequences of the new HR design emerge or worsen.

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Derek Bok & the Path to Changing Faculty Teaching Practices

Last night Liam and I attended a talk by Derek Bok, Harvard's president emeritus, hosted by the Spencer Foundation at the meetings of the American Educational Research Association in Vancouver.  Due to a lack of Wifi and data service, I couldn't tweet the speech, which was probably good because we both got a little worked up. Here's a bit about why.

Bok is a thoughtful, experienced leader in higher education and I have long appreciated his efforts to get colleges and universities to pay attention to undergraduate education.  He's written a book on the topic, and found a set of Bok Centers on many campuses to try and get faculty involved (unfortunately, as he admitted last night, engagement in the centers is often low).

The main thrust of his speech was that professors need to get focused on rigorously improving undergraduate education because policy changes are bringing a reform agenda focused on student outcomes, and we'd best get prepared. We ought to do this, he suggested, by acting as the good researchers we are and attending to and creating new research on what works to improve student learning and graduation rates. We ignore those studies at our peril, he said, instead going about our teaching in un-informed ways -- lecturing, failing to use technology, failing to conduct formative assessments etc-- and it's partly because there's a dearth of good research on quality teaching in undergraduate education. It's time to wake up and embrace our role in the problems we "know" exist-- a lack of learning in higher education, students who don't study, and falling graduation rates.

His contentions were on the one hand laudable -- I'm always a fan of people who push the comfortable elite to wake up-- and on the other hand deeply problematic.

First, Bok spoke about the faculty as if we are a homogeneous bunch.  Only once did he mention adjuncts, and it was when he said they were the workforce of for-profits, which are organizations that do pay attention to pedagogy, according to him.  So my open question to him, and the first question asked after his talk was "It is increasingly the case that we research types are not 'the faculty' -- the faculty are the enormous number of part-time, contingent, and adjunct workers used by administrations to teach for cheap.  What are the implications of your argument for them-- and what are the implications for tenure?"   I don't think Bok really understood my question since he respond simply that they 'they' needed to care about good teaching too. (He also made some statements about the potential that the use of adjuncts reduces graduation rates and promotes grade inflation--things that I have commentary on but will take up another day.)

Well, part-time, contingent, and adjunct faculty do care about teaching practices -- and they are arguably more experienced than those of us who teach a few times a year.  They also know quite a bit about technology and contemporary teaching practices.  But the big difference between "us" and "them" is tenure, status, and pay. They teach very frequently with little job security, no perks like offices to meet with students, and for very little money.  They are not segregated to for-profits as Bok suggested, but are employed nationwide in all types of colleges and universities.  And they are the workers whom the accountability movement will hit first, hit hardest, and undoubtedly change forever.  

When it does, "our" response will have everything to do with tenure.  And it will have everything to do with the future of tenure.  If those without tenure respond in ways policymakers "like," then you can be sure that tenure will be deemed the obstacle to student success -- just as it has in k-12 education -- and will be under steady attack.  We tenured professors will be pitted against our students in a classic "who cares most about student achievement" false dichotomy, and that is the situation we must prepare for-- and work to avoid.  That is what I'd hoped Bok would address.

A few other thoughts.  I'm tired of the movement to improve undergraduate outcomes being led by people at institutions where everyone finishes college and money appears to grow on trees.  I'm not saying people at those schools don't care about these issues, but most  speak in ways that suggest they are out-of-touch with the 99.9% of the rest of us.  (There are big exceptions to this rule-- Bridget Terry Long is one.)   One could make the case that Harvard got us into this mess -- leading the arms race, raising the costs of attendance like it was going out of style, and setting up an idealized standard in the public imagination that could never be realistically achieved.  The more public higher education tries to be like Harvard in any way, the more our doors close rather than open-- leaving the vast majority of students outside in the cold, just waiting to be devoured by the for-profits.  Again, I'm so happy people at elite places care about these issues, but I wish that they would (at minimum) partner with people in settings where the real problems actually exist.  And I think that wonderful foundations like Spencer should elevate the stature and share the work of people whose research struggles in focused, daily ways with the reality of students dropping out of college and faculty working over-time and under financial constraints to serve them.

I also fervently hope that leaders like Bok will stop repeating shaky empirical research findings that cast undergraduates as fundamentally lazy and underachieving.  Throughout his talk, Bok showed a recognition of the importance of rigorous research in establishing cause and effect.  Yet he gave great credence to studies of student time use that have enormous problems with measurement error, failed to recognize the role of technology in changing both study and leisure time, and again imposed a homogeneity assumption on undergraduates.   Ask yourself, what if undergraduates were mainly a hard-working bunch, with a strong desire to learn -- wouldn't you still want to work harder to teach them well? Why do we feel we must establish a crisis by saying they are unengaged partiers, playing more and doing less?

Finally, I take issue with a point Bok ended with -- the challenge of measuring learning outcomes in higher education. When asked whether he agreed that some goals of higher education are more difficult to measure than others, he responded that that's "mainly because people haven't thought through the issues of measurement enough and aren't clear enough on what those goals entail."   While I agree there is too much hand-waving at broad goals, and we often aren't specific enough about what we want students to actually learn, I disagree that everything is quantifiable and readily assessed.   College today is a place where life begins to come together for students-- and that happens alongside textbook learning and is a key piece of faculty work.  Those successes should be recognized and we deserve credit for them.  But they will not be easily measured.

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